Recommendations to Improve IT User Experience within DOD : Defense Business Board , February 2 , 2023
Recommendations to Improve IT User Experience within DOD : Defense Business Board , February 2 , 2023
From the report: “On 9 May 2022, the Deputy Secretary of Defense (DSD) tasked the Defense Business Board (the “Board” or the “DBB”), through its Business Operations Advisory Subcommittee (the “Subcommittee”), with preparing an independent report (the “Report” or the “Study”) to provide recommendations to improve the user experience for basic Information Technology (IT) services within the Department of Defense (the “Department” or the “DoD”) on the Non-Classified Internet Protocol Router Network (NIPRNET). The Subcommittee results within this Report specifically focus on IT users’ ability to efficiently authenticate on the network, access their Non-Classified Internet Protocol Router (NIPR) emails, and effectively use the Microsoft suite of applications and collaboration tools. The Terms of Reference (ToR) provided by the Deputy Secretary of Defense directed the following tasks:
● Identify industry organizational and technical best practices and user experience frameworks to maintain a positive user experience that facilitates productivity;
● Evaluate the current state of DoD user experience for basic IT services across the Department;
● Provide case studies and distilling best practices from relevant private sector companies on how they maintain and enhance their employees' IT user experience;
● Develop recommendations to manage and improve DoD user experience for basic IT services across the Department; and
● Include any related matters the Board determines relevant to this task.”
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