Facilitating Usage of New Tech in Defense Systems: Issues and a Way Forward : Acquisition Innovation Research Center , March 4 , 2025
Facilitating Usage of New Tech in Defense Systems: Issues and a Way Forward : Acquisition Innovation Research Center , March 4 , 2025
From the document: “This project contributes to the acquisition and sustainment process for new technology by identifying critical issues in the socialization of new technologies from the end-user perspective. Understanding that the definition of an end user varies greatly by the technology and purpose in question, but there is a fundamental knowledge gap between how to best acquire and test a new technology versus how to domesticate and use the technology within the relevant Department of Defense (DoD) culture, function, and processes.
Previous research points to convenience as a factor. If it is easy to makes sense of it in a person’s day-to-day workings, then incorporating a new technology is easier (Sokol, 1994). However, in cases where an individual or group within an organization must make moderate to substantial changes to their daily routine and practices, the pushback is much stronger.
This pushback—and other processes and systems that slow the progress of the implementation of a new technology—is called friction. In our initial research, the following areas of friction were identified as concerns within the DoD:
- Reassignment of critical military personnel.
- User ownership and accountability.
- Poor communication of emerging and ongoing user issues.
- Unintended consequences of neighboring protocols and inter-branch relations.
- Lack of clear, holistic, and consistent metrics for tracking end-user sustainment.”
Authors - Burger, Eric W., Dillon-Merrill, Robin, Heeren-Moon, ErikaSubjects
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