Urgent Business for America: Revitalizing the Federal Government for the 21 st Century. Washington, D.C. : National Commission on the Public Service , January , 2003
From the report: “In the 21st century, government touches every American’s life. It affects, often profoundly, the way we live and work. So we have a deep and growing concern that our public service and the organization of our government are in such disarray.”
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