Results-Oriented Cultures: Modern Performance Management Systems Are Needed to Effectively Support Pay for Performance : Government Accountability Office (GAO) , April 1 , 2003
From the report: “The need for results-oriented pay reform is one of the most pressing human capital issues facing the federal government today. To implement results-oriented pay reform, commonly referred to as “pay for performance,” agencies must have modern, effective, credible, and validated performance management systems that are capable of supporting pay and other personnel decisions. Pay for performance works only with adequate safeguards, including reasonable transparency and appropriate accountability mechanisms in place, to ensure its fair, effective, and responsible implementation. Modern performance management systems are the centerpiece of those safeguards and accountability.”
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