Office of Personnel Management: Better Performance Information Needed : Government Accountability Office (GAO) , February , 1990
Office of Personnel Management: Better Performance Information Needed : Government Accountability Office (GAO) , February , 1990
From the background: “To help ensure that operations are managed properly and customers served satisfactorily, an organization needs performance measures and standards. A performance measure, such as the number of days required to process retirement claims, can be matched against a standard to determine if management’s or customers’ expectations are being met. Measures by themselves can identify whether performance is improving or declining by comparing to past periods.”
Related Resources
