Generative AI Use and Management at Federal Agencies , July 29 , 2025
Generative AI Use and Management at Federal Agencies , July 29 , 2025
From the report: "Across the 11 selected agencies GAO reviewed with artificial intelligence (AI) inventories, the total number of reported AI use cases nearly doubled from 571 in 2023 to 1,110 in 2024. At the same time, generative AI use cases increased about nine-fold, from 32 to 282. See the figure for the numbers of generative AI use cases agencies submitted to the Office of Management and Budget (OMB).
Generative AI offers potential benefits. In the mission-support area, the technology could improve written communications, information access efficiency, and program status tracking. Program-specific examples include:
• The Department of Veterans Affairs started an effort to automate various medical imaging processes to enhance veterans’ diagnostic services.
• To support containment of the poliovirus, the Department of Health and Human Services initiated an effort to extract information from publications and identify outbreaks in areas previously thought to be polio-free.
Agency officials told GAO that they face several challenges to using generative AI, such as: complying with existing federal policies and guidance, having sufficient technical resources and budget, and maintaining up-to-date appropriate use policies. For example, officials at 10 of 12 selected agencies said existing federal policy, such as data privacy policy, could present obstacles to adoption. Furthermore, officials at four agencies told GAO that the technology’s rapid evolution can complicate establishment of generative AI policies and practices."
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