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A Handbook for Measuring Employee Performance , March , 2017

March 2017

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From the report: "Remember the story about the naive student in his first English literature course who was worried because he didn’t know what prose was? When he found out that prose was ordinary speech, he exclaimed, “Wow! I’ve been speaking prose all my life!”

Managing performance well is like speaking prose. Many managers have been “speaking” and practicing effective performance management naturally all their supervisory lives, but don’t know it!

Some people mistakenly assume that performance management is concerned only with following regulatory requirements to appraise and rate performance. Actually, assigning ratings of record is only one part of the overall process (and perhaps the least important part).

  • Performance management is the systematic process of: 
  • planning work and setting expectations ❙ continually monitoring performance 
  • developing the capacity to perform ❙ periodically rating performance in a summary fashion 
  • rewarding good performance

The revisions made in 1995 to the governmentwide performance appraisal and awards regulations support “natural” performance management. Great care was taken to ensure that the requirements those regulations establish would complement and not conflict with the kinds of activities and actions effective managers are practicing as a matter of course.

Authors - Office of Personnel Management

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Office of Personnel Management

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